Terms of Service

1. The service

Sterling Aerodrome Manager is a digital aerodrome operations and record-management service designed to support workflows such as serviceability inspections, defects, wildlife reporting, controlled documents, compliance evidence, asset records and operational audit trails.

2. Aviation and regulatory responsibility

The service is designed to support Part 139 and related aerodrome workflows. It is not a substitute for the aerodrome operator's Aerodrome Manual, safety management system, professional judgement, statutory reporting obligations, CASA directions or other legal requirements. Sterling Aviation Services does not represent the software as CASA-approved or as guaranteeing regulatory compliance. The aerodrome operator remains responsible for deciding what inspections, actions, reports, records and controls are required for its operation.

3. Accounts, roles and security

You must provide accurate account information, keep credentials secure and use only accounts you are authorised to use. Administrators are responsible for assigning appropriate roles and promptly removing access that is no longer required. Where the service requires multi-factor authentication for privileged functions, users must complete that security step.

4. Customer data

Your organisation retains responsibility for the accuracy, lawfulness and operational use of information entered into the service. You must not upload content you are not entitled to use or disclose. Sterling may process customer data only as reasonably necessary to provide, secure, support and maintain the service, comply with law, or as otherwise described in the Privacy Policy.

5. Plans and feature access

Feature access depends on the subscribed plan. Essential provides the core operational record set; Professional adds compliance evidence management and the operational asset register; Enterprise adds multi-aerodrome capability and Enterprise support features. Trial workspaces receive the Professional feature set unless otherwise stated. Features may evolve, but we will not intentionally remove a material paid feature during a current paid billing period without reasonable notice or an appropriate remedy.

6. Free trial

New eligible workspaces may receive a 14-day free trial without providing a payment card at account creation. A paid subscription is required to continue normal operational access after the trial expires. Trial availability may be limited to one trial per customer, organisation or related account where reasonably necessary to prevent abuse.

7. Billing, changes and cancellation

Subscription prices and billing intervals are those shown at checkout. Payments are processed by Stripe. Authorised billing managers may update payment details, view invoices and manage cancellation through the secure customer portal. Unless a different arrangement is shown at checkout, cancellation takes effect at the end of the current paid billing period. Plan upgrades or downgrades may create prorations or take effect at period end as shown by Stripe before confirmation.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded, including rights that may apply under Australian consumer law.

8. Acceptable use

You must not use the service to gain unauthorised access, interfere with security, introduce malicious code, unlawfully collect or disclose personal information, impersonate another person, circumvent plan or role restrictions, or use the service in a way that creates an unreasonable security or availability risk.

9. Availability and changes

We aim to provide a reliable production service but do not promise uninterrupted availability. Maintenance, provider outages, internet failures, security events and circumstances outside our reasonable control can affect availability. We may make changes needed for security, reliability, legal compliance, product improvement or provider compatibility.

10. Backups and customer records

Sterling maintains platform backup and recovery controls appropriate to the service, but customers remain responsible for their own legal and operational record-retention obligations. Do not rely on Sterling Aerodrome Manager as the only copy of any record where your Aerodrome Manual, contract, insurer or law requires an independent copy or longer retention. See the Data Retention Policy for current arrangements.

11. Intellectual property

Sterling Aviation Services retains rights in the software, branding, design, documentation and service materials, excluding customer data and third-party materials. Your subscription gives authorised users a limited right to use the service for the subscribed organisation during the subscription or trial period.

12. Suspension and termination

We may restrict or suspend access where reasonably necessary to address security threats, unlawful use, material breach of these Terms or non-payment. We will use reasonable efforts to provide notice where circumstances permit. On termination, data handling is governed by the Privacy Policy and Data Retention Policy.

13. Liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss arising solely from use of the service. Any limitation in these Terms is subject to rights and guarantees that cannot lawfully be excluded or limited. Customers remain responsible for operational aviation decisions and for independent verification where safety or regulatory consequences may arise.

14. Changes to these Terms

We may update these Terms to reflect service, legal or operational changes. Material changes affecting paid customers will be communicated by reasonable means. Continued use after the effective date of an updated version constitutes acceptance where permitted by law.

15. Contact

Questions about these Terms: admin@sterlingaviationservices.com.au